Ai-Logix Introduces WordALERT, A Real-Time Keyword Spotting Product
Somerset, NJ – (Sept 13, 2004)— Ai-Logix, Inc., a leading provider of advanced voice recording technology solutions, and a subsidiary of AudioCodes, (NASDAQ: AUDC) announced today that it has developed a new product called WordALERT™, which spots keywords spoken in real time for call recording and quality assurance monitoring applications. WordALERT combines Ai-Logix's SmartWORKS™ components with speech recognition board products from Natural Speech Communication Ltd. (NSC).
A WordALERT product demonstration will be conducted in booth 716 at SpeechTEK NY, which will be held at the New York Marriott Marquis on September 14-15. The product demo will show how WordALERT bundles enable real-time keyword spotting for automated operator supervision and continuous monitoring using open standards and proprietary telephony networks.
“Adding NSC technology to our SmartWORKS™ product line demonstrates our commitment to providing innovative speech solutions for our customers,” said Moshe Tal, President and Chief Executive Officer of Ai-Logix. “WordALERT has a number of beneficial applications for the call center market that save companies time and money while improving their business processes.”
WordALERT enables customers to automate the call monitoring process so they can listen to all calls instead of just sampling a small percentage of them. With WordALERT, users can monitor all calls in real-time, alerting supervisors if keywords like competitors' names are being used or if a request to cancel an account is being made.”
“The joint offering of Ai-Logix feature-rich telephony boards and NSC's density intensive speech recognition boards creates a specialized product for customers who are looking for an easy to install, real-time keyword spotting system,” said Dr. Ami Moyal, CEO of NSC. “WordALERT allows our customers to gain valuable insight into what is being said in recorded calls and use that information to uncover trends and quantify data into meaningful results.”
WordALERT features three product bundles specifically designed for the call logging and quality assurance monitoring segments of the speech application market.
WordALERT Developer's Kit consists of a SmartWORKS™ LD board, NSCboard, SDKs, US English vocabulary, and a working demo. WordALERT Station Logging Kit , includes an NGX2400 and NSCboard-12. WordALERT Trunk Logging Kit includes a DP3209 and NSCboard-12. All of the bundles provide the necessary hardware products for call logging with real-time keyword spotting. WordALERT bundles are expected to be available to all customers by the end of October.
NSC specializes in speech recognition technology for telephony systems and multi-user services. NSC's product is based on hardware – PCI boards that are designed around dedicated processors (DSP). NSC's unique solution allows very high-density support at low cost and with low power consumption. The board performs all the recognition operations without the need for CPU resources, eliminating the need for additional computing resources. The company is active in the US, Europe and MEA. NSC is involved in the implementation of speech driven services through business partners - IVR and telephony application providers, system integrators and wireline and cellular networks operators. For more information about NSC, please visit www.nscspeech.com
About Ai-Logix, Inc.
Ai-Logix, Inc., an AudioCodes company (Nasdaq: AUDC), designs and manufactures components for voice/data integration and interactive CTI solutions. With local and international branches located throughout the globe, Ai-Logix has become a trusted source for advanced technology for CT developers and OEMs of communication systems. Ai-Logix maintains the ability to customize their technology to provide each of its customers a distinct competitive advantage that is unmatched by any other card supplier in the open market. To learn more about Ai-Logix, please visit www.ai-logix.com, or call 732-469-0880.
Statements concerning AudioCodes’ and Ai-Logix’s business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes’ and Ai-Logix’s industry and target markets in particular; shifts in supply and demand; market acceptance of new products and continuing products' demand; the impact of competitive products and pricing on AudioCodes’ and Ai-Logix’s and its customers' products and markets; timely product and technology development/upgrades and the ability to manage changes in market conditions as needed; and other factors detailed in AudioCodes’ filings with the Securities and Exchange Commission. Neither AudioCodes nor Ai-Logix assumes any obligation to update the information in this release.
Ai-Logix, the Ai-Logix logo, and SmartWORKS™ are trademarks or registered trademarks of Ai-Logix, Inc. All other products or trademarks are the property of their respective owners.