Our Products

What Is SmartWORKS™?

The SmartWORKS™ product family comprises our latest offering in Voice and Data cards for call recording, call logging, IVR, UM, Intelligent call handling and other CTI applications. All SmartWORKS™ products have a full complement of on-board voice resources tightly integrated with telephony interfaces.

SmartWORKS uses a single C++ API, which gives customers the flexibility to develop their applications with one board, or with any combination of boards in the family. With multiple programming models supported, developers can tailor their applications to suit their specific needs.

SmartWORKS™ Product Family                       Click to see an image of SmartWORKS Product Family

Passive Tap:

· Analog

· ISDN

· Digital Trunk

· E1, T1

· IP

Trunk Interface:

· Analog · Digital Trunk

VoIP Interface:

· Passive VoIP recording solution

Voice Quisition Device:

· MIC BOX

· Common native API across entire product line

· All SmartWORKS Products have a 1:1 ratio for DSP voice resource channels to external ports

· Selectable CODECS per channel

· Caller ID/FSK/DTMF/MF

· Advanced SDK

· Operating Systems Support
  - Windows XP
  - Windows Server 2003
  - Windows 2008 Server
  - Windows Vista/Windows07 (32bit)
  - Linux

· Common DSP Architecture accross SmartWORKS product line

· Full duplex for simultaneous record and play

· Stereo recording – record far and near end of conversations separately

· Supports industry leading CODECS, including G.729a