SmartWORKS PLUS™

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Recordiing Made Simple





















SmartWORKS PLUS™

Key Features and Benefits
• RESTful web services API to control recorder functions
• SIP Presence for recording status
• HTTP Streaming for Live Call Monitoring
• All-In-One or Distributable solution support
• 300 Concurrent Recording sessions per instance with
   scalability to N number of instances
• Pause / Resume recording for PCI compliance
• Record on Demand for user initiated recording
• Remote branch survivability with buffering technology
• Granular security prof iles with LDAP integration
• Audit Trail monitoring
• AES 128bit encryption
• Audio File Compression
• Support for industry-leading telephony systems such
  as Microsoft LYNC, Cisco, Avaya, ShoreTel, SIP and
  many others


 

RESTful Web Services API
Using the RESTful API allows for a platform and language independent standards based integration to the SmartWORKS PlusTM recording engine offering unprecedented flexibility and
future proof investment protection.

SIP Presence Server
SmartWORKS PlusTM SIP Presence server enables a 3rd party application to be call aware via SIP based messaging. The application using SIP will register to receive messages for a specific user or device. Combined with the RESTful API, the application could start/stop recording, live monitor or simply know recording has started.

HTTP Live Streaming
SmartWORKS PlusTM live streaming enables near real-time ability to listen to a call via the client browser from their PC, Tablet or Smartphone.

Security Roles and Permissions
Using the RESTful API HTTP Authentication is required to access the SmartWORKS PlusTM engine. Depending upon the user credentials used to access the SmartWORKS PlusTM engine, the OEM application will have access to all user calls or specific users.

Distributable Solution with Centralized Management
For branch office recording, SmartWORKS PlusTM allows you to install a subset of the recording engine at the remote location to capture calls while managing any number of SmartWORKS PlusTM systems from a central site. In the event of a network failure, SmartWORKS PlusTM will continue to record and buffer
all local calls until the network is restored completing the survivability story.

TDM and IP Integrations at the Same Time
SmartWORKS PlusTM supports the integration between both IP & TDM simultaneously including Microsoft LYNC. This unique capability provides customers with a future proof call recording solution, which enables a migration path to their future telephony environment. Integrating with many popular IP Phone Systems, including those of Microsoft LYNC, Cisco and Avaya. Ai-Logix’ SmartWORKS PlusTM has the largest library of telephony integrations with support for over 100 PBX systems.



 
 

Applications
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KEY FEATURES
DRESTFul Web Services API
SIP Presence – Active Call Notification
HTTP Live Streaming
IP, TDM, and blended environments
Granular security profiles with optional integration to LDAP

Recording Modes
Full Time Recording
Record on Demand
Pause / Resume Recording


Security
Sarbanes-Oxley Compliant
PCI Compliance (GA)
HIPPA / MIPPA Compliance
Media File Encryption
Audit Trail

STORAGE
3Local or Remote storage NAS / SAN
File Compression Optional

Platforms
Windows 7, 2008 & 2012 64bit

Scalability
Up to 300 simultaneous recordings per server

Telephony Integrations
Microsoft Lync 2010/2013, Avaya, Cisco, Ericsson, Siemens, NEC, Mitel, Nortel, Panasonic, SIP and more...

 
 
 
 

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