SmartWORKS PLUS™

RESTful Web Services API
Using the RESTful API allows for a platform and language independent standards based integration to the SmartWORKS Plus^TM recording engine offering unprecedented flexibility and
future proof investment protection.

SIP Presence Server
SmartWORKS Plus^TM SIP Presence server enables a 3rd party application to be call aware via SIP based messaging. The application using SIP will register to receive messages for a specific user or device. Combined with the RESTful API, the application could start/stop recording, live monitor or simply know recording has started.

HTTP Live Streaming
SmartWORKS Plus^TM live streaming enables near real-time ability to listen to a call via the client browser from their PC, Tablet or Smartphone.

Security Roles and Permissions
Using the RESTful API HTTP Authentication is required to access the SmartWORKS Plus^TM engine. Depending upon the user credentials used to access the SmartWORKS Plus^TM engine, the OEM application will have access to all user calls or specific users.

Distributable Solution with Centralized Management
For branch office recording, SmartWORKS Plus^TM allows you to install a subset of the recording engine at the remote location to capture calls while managing any number of SmartWORKS Plus^TM systems from a central site. In the event of a network failure, SmartWORKS Plus^TM will continue to record and buffer
all local calls until the network is restored completing the survivability story.

TDM and IP Integrations at the Same Time
SmartWORKS Plus^TM supports the integration between both IP & TDM simultaneously including Microsoft LYNC. This unique capability provides customers with a future proof call recording solution, which enables a migration path to their future telephony environment. Integrating with many popular IP Phone Systems, including those of Microsoft LYNC, Cisco and Avaya. Ai-Logix’ SmartWORKS Plus^TM has the largest library of telephony integrations with support for over 100 PBX systems.